PRIVACY POLICY
Customer Privacy.
We treat the security and privacy of customer details as one of our very highest priorities. We are registered under the Data Protection Act in the UK. We will only use your contact details to communicate with you about your order. We will not contact you for any other purpose unless you have explicitly asked to be added to our mailing list.
You can remove yourself from our mailing list at any time by clicking unsubscribe at the top of the news letter when you receive one or email us and let us know you wish to be removed from our mailing list.
We DO NOT, and WILL NOT sell personal data to any third party - This includes your name, address, email address, telephone number & credit card information.
However, it is essential that we disclose certain aspects of your data to a carefully selected group of third party companies who help us provide our services to you including:
Companies who do things to get your purchases to you such as payment service providers, warehouses, fulfilment centres and delivery companies.
Credit reference agencies, law enforcement and fraud prevention agencies so we can help tackle fraud.
We will only share information with third-party suppliers where is is necessary for them to provide us with the services we need.
We require all third parties with whom we share your details to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your information in accordance with our instructions.
You don`t have to give us any of this personal information but if you don`t, it might mean that you`re unable to buy from our site and you probably won`t have the best customer service experience - It`s up to you and we respect your decision eitherway.
HOW WE USE YOUR INFORMATION
We use the details you give us in several different ways, and how they`re used depends on the type of information provided. Check our the details below to see what information we collect, and how & why we use it..
Name and contact details ( Your name, billing address, delivery address (if different), email address and telephone number.
HOW WE USE YOUR NAME & CONTACT DETAILS WHY WE USE THIS INFORMATION
Deliver your purchases to you We need to know where to send your order!
Send your service message by email or text We`ll update you on your order`s progress and delivery time & date.
Send you information about no services and products To keep you up to date with the latest products and special deals!
Fraud prevention and detection To help detect, prevent and protect you (and us) against fraud.
HOW WE USE GENDER INFORMATION WHY WE USE THIS INFORMATION
News letters and marketing emails To show you products that are most likely to be of interest to you.
HOW WE USE YOUR PAYMENT INFORMATION WHY WE USE THIS INFORMATION
We DO NOT keep or have access to your card number, expire date or CVN number.
Take payments and issue refunds We can`t send your stuff if we have not received payment for it!
Fraud prevention and detection To help detect, prevent and protect you (and us) from fraud.
HOW WE USE YOUR CONTACT HISTORY WHY WE USE THIS INFORMATION
Provide customer service and support To make sure we keep providing the best possible customer service.
Train our staff To make sure we keep providing the best possible customer service.
HOW WE USE YOUR PURCHASE HISTORY WHY WE USE THIS INFORMATION
Sell you things If you can`t add stuff to the shopping bag how can you buy it!
Provide customer service & support and process returns We have to do this to perform our contract with you !
Finding out what you or other customers like To find out what you want and to bring you new products first.
HOW WE USE INFORMATION ABOUT YOUR DEVICE WHY WE USE THIS INFORMATION
Improve our site and set default options for you ( currency etc) To give you the best possible chopping experience
Protect our website To help detect, prevent and protect you ( and us) against fraud and
to meet our legal obligations for looking after your data.
We`ll keep hold of your information for as long as you are a customer. We typically keep personal data for 6 years from the date of your most recent purchase, although marketing consents will be refreshed/deleted after 4 years. If you no longer wish to be a customer you can also contact our customer service team and request that we delete all the information we hold relating to you.
If reasonably necessary or to meet legal regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your information even after you have closed your account or it is no longer needed to provide the services to you.
We are required by law to keep basic customer information (including contact details, identity, financial and transaction data) for 6 years for accounting and tax purposes in order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Sensitive and private data is sent over a SSL secured communication channel and is encrypted & protected with digital signatures. In addition, we limit access to other third parties who have a business need to know. They will only process personal data on our instructions and are subject to a duty of confidentiality.
CHANGES TO HOW WE PROTECT YOUR PRIVACY
From time to time, we may update this page to reflect any changes in how we process your data. If we make any major changes, we`ll make it clear on Dragstrip website or by email, so that you`re able to review them and make sure you`re happy to continue shopping with us.